🧾 Refund & Return Policy – Remedy Naturalis
Effective Date: 20 May 2025
At Remedy Naturalis, we prioritize the satisfaction of our customers. Please read our refund and return policy carefully before placing an order.
✅ Eligibility for Return
We accept returns under the following conditions:
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The product must be unopened, unused, and in its original packaging
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You must initiate the return within 7 days of receiving your order
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The product must not be damaged or tampered with
Note: Due to the nature of personal care products, we do not accept returns on opened or used items.
🔄 Non-Returnable Items
We do not accept returns on:
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Used or opened products
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Items purchased on sale or promotional discount
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Products damaged due to misuse or neglect
💰 Refund Process
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed in:
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5–7 business days to your original payment method
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Refunds will exclude shipping charges (unless the return is due to our error)
📦 How to Request a Return
Please follow these steps:
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Email us at kkashifok@gmail.com with your order number and reason for return
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We’ll guide you through the return process
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Ship the item to our return address (provided via email)
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Wait for confirmation and refund status
❌ Order Cancellation
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You can cancel your order within 24 hours of placing it
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After 24 hours, the order is processed and cannot be cancelled
⚠️ Damaged or Incorrect Products
If you receive a damaged, expired, or wrong product, please contact us within 48 hours of delivery with photos. We’ll replace it or issue a refund at no extra cost.
📬 Contact Us
For any issues regarding returns or refunds, contact:
Remedy Naturalis
Email:kkashifok@gmail.com
Phone:+92343-6746993
Website: www.remedynaturalis.com